Cert in Key Management Skills - April '24
This module takes contemporary key management skills in human service management and analyses them in terms of their practical usefulness to managing in the human services and non-profit sector.
Tutor: Deborah O'Donovan
Managing Service Quality and Safeguarding Feb 24
Welcome to the Managing Service Quality and Safeguarding module.
Service quality may be defined as
‘An assessment of how well a delivered service conforms to the service users expectations. Service business operators often assess the service quality provided to their service users in order to improve their service, to quickly identify problems, and to better assess client satisfaction’.
Tutor: Deborah O'Donovan
Cert in Key Management Skills - January '24
This module takes contemporary key management skills in human service management and analyses them in terms of their practical usefulness to managing in the human services and non-profit sector.
Tutor: Deborah O'Donovan
Managing Service Quality and Safeguarding Nov 23
Welcome to the Managing Service Quality and Safeguarding module.
Service quality may be defined as
‘An assessment of how well a delivered service conforms to the service users expectations. Service business operators often assess the service quality provided to their service users in order to improve their service, to quickly identify problems, and to better assess client satisfaction’.
Tutor: Deborah O'Donovan
Cert in Key Management Skills - September 23
This module takes contemporary key management skills in human service management and analyses them in terms of their practical usefulness to managing in the human services and non-profit sector.
Tutor: Deborah O'Donovan